Keeping the lights on so you don't have to think about it.

Content edits you make yourself in the CMS are always free - that's the whole point of having a CMS. If you need us to make a small text or image swap, we'll usually just do it. We're not going to bill you for changing a phone number. If it takes less than 5 minutes and doesn't change the structure, it's on us.

We get alerted automatically. Our monitoring checks your site every 60 seconds. If something goes wrong, we're typically aware before you are. Hosting-level issues are resolved by the infrastructure provider (usually within minutes). If it's a code or configuration issue, we fix it as part of management - you don't get billed for fixing something that broke on its own.

Yes, completely. You own your domain, your content, your design, and your code. If you decide to move on, we'll export everything, hand over credentials, and help with the transition. No lock-in, no hostage situations.

A 30-minute video call where we review site performance (uptime, speed, traffic trends), discuss anything that needs attention, and plan any upcoming work. It's your chance to ask questions, flag priorities, or just check in. If you don't need the call that quarter, we skip it - no pressure.

You can make content updates through your CMS anytime - that's what it's there for. But we handle all technical updates (CMS core, plugins, dependencies, security patches) because those need testing before deployment. A bad plugin update can take a site down. We test in staging first, take a backup, then push live.

Two options. For one-off projects (new page, new feature), we scope it and bill hourly at $150/hr. For ongoing work (regular updates, iterative improvements), a Flex Support retainer gives you a monthly block of hours at a reduced rate ($135/hr) with priority scheduling. Most clients start with hourly and move to Flex once they see the value.

Yes, for sites we build and host. The fee covers real ongoing costs - server infrastructure, monitoring tools, licensing, backups, and our time to keep everything current. It's not a profit center - it's what it costs to run a professionally managed website. If you want to self-host, we can build the site and hand it over, but we won't be responsible for uptime, security, or updates.

Web Management covers all platforms we build on - static sites, WordPress, and headless CMS. WordPress Maintenance is specifically for existing WordPress sites we didn't build but are taking over management of. Same idea, different starting point.

That's on us. We test updates in staging before pushing live, but if something slips through, we roll back immediately from the pre-update backup and fix it. You're never billed for fixing something we broke. That's maintenance, not development.